FAQs
FREQUENTLY ASKED QUESTIONS
Feel free to contact us if you have any additional questions!
Q: What happens if it rains?
A: If the weather turns bad, there is no fee to cancel as long as you inform us before we load up our trucks. Depending on how busy we are sometimes we have to load up the night before. If you were required to pay a deposit, the deposit amount will be saved as a rain check available for credit within 1 year, in your name. Once we have set up, we have to pay our employees for their hard work and therefore we require full payment regardless of use.
Note: Unless the weather is so bad as to risk our equipment, we leave the decision up to you since your area might not be affected by weather conditions as much as another. Our main safety concern is wind. When winds go higher than approx. 25 km, jumps become unsafe regardless of our tie down methods.
Q: Does the price include set up and delivery?
A: We provide free delivery service to the communities of Brantford, Brant County, Paris, Burford, St. George, Mt. Pleasant, Ohsweken, New Credit and Six Nations. While we do deliver to areas outside those communities we do have a delivery fee based on specific location. If you have any questions on delivery fees or your specific location availability, please visit our Delivery Area page for more info. Prices include set up, cleaning the units on-site and take down.
Q: How long is the rental
A: Rentals are good for 6 hours between the hours of 10am and 7pm – you get to pick your 6 hours in that time frame. Anything over 6 hours is an additional $25/hr. The only item that is not a 6 hour rental is our Foam. Foam Parties are good for 3 hours between the hours of 10am and 7pm. Foam is an additional $100 an hour for every hour after 3 hours.
We only do overnight rentals if you have a fully enclosed or fully fenced backyard (NO EXCEPTIONS) First day is full price, second day is 20% off. You will not be able to book 2 days online. If interested a multiple day rental please email us at info@abc-castles.com. We typically reply within 24 hours or less. Be sure to check your junk/spam mail if you do not see our reply.
Q: Does the standard 6 hour rental time include your set up time?
A: No. We arrive early to set up so you get the entire rental time to play.
How much space do I need
A: You need a minimum of 3-5 feet EXTRA on top of the dimensions for an inflatable. This is for safety reasons and to make sure the inflatable isn’t rubbing on anything.
Q: When do you set up?
A: That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance or the day before.
Q: We've rented some really dirty bouncy castles from other companies in the past. Are they always that dirty?
A: No. We clean all units upon set up AND do a deep clean once a week so they are in perfect condition.
Q: Do we have to keep it plugged in the entire time and what kind of power source so I need?
A: Yes. The blower keeps air in the inflatable the entire time. Once unplugged, they deflate. That’s why we require an outlet within 50´ of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords. We need a standard 15 amp outlet to plug our blowers into.
Q: What payment types do you take?
A: E-Transfer, Cash or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash.
Q: What if we need to cancel?
A: All deposits are non-refundable. If cancellation occurs from inclement weather conditions, a rain check will be given. Rain checks will expire 1 year from the time they are given. No refunds will be made after the equipment has been delivered.
Q: Do you require a deposit?
A: Yes. Orders under $500 require a $50 deposit. Orders over $500 require a 50% deposit. Deposit payments are to be made with Credit Card or E-Transfer. We do not accept Cash for deposits. Your deposit comes off your final total
Q: Can we see a copy of your contract and safety rules?
A: Yes. There is a link in your receipt once you’ve ordered or you may contact our office.
Q: Are we responsible for the unit if it gets a tear or damaged in any way?
A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If, however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds, moving equipment, children taking in toys,) you will be responsible for all damages up to and including replacement of the unit/blower, etc which can cost thousands of dollars. We don’t want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
Q: If we need a generator can we use our own?
A: No. If you do not have enough power to run our equipment you will need to rent a generator from us. This is to make sure your party goes smoothly as not all generators are able to run our blowers. Only our equipment is to be plugged into our generators
Q: Do you have a minimum order amount?
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