FREQUENTLY ASKED QUESTIONS
Feel free to contact us if you have any additional questions!
May 19/2020 update
With Covid-19 we have had to change some of our policies. Please carefully read EVERYTHING before booking! We will be providing No Contact Delivery to keep your family and our employees safe. We ask a few things in order to make that happen. Please make sure you, your kids and animals are all inside when we arrive to set up and when we come back to pick up. Before arrival please let us know where the closest outlet is and where to set up before we get there. We reserve the right to make adjustments. Please leave your gate open for us.
Your contract must be digitally signed 48 hours before your event date. We cannot set up unless the contract has been signed. Once you place your order a confirmation email will be sent to you – To sign click the link in that email the says “Click here to read and sign your contract”. (Double check junk mail)
Set up MUST be at an owned residential address and equipment can ONLY be used by household members!! At this time we CANNOT set up at parks, churches, apartment buildings, complexes or in your front yard. We currently cannot set up in Six Nations as Six Nations has restricted access to the community.
All deposits are non-refundable. If cancellation occurs from inclement weather conditions, a rain check will be given. Rain checks will expire 1 year from the time they are given. No refunds will be made after the equipment has been loaded and delivered.
The remaining balance is to be paid with either Email transfer (preferred) or credit card the night before. If you are paying with cash it must be put in an envelope and ready for drivers on arrival. Just let us know where the envelope will be. (Example Mailbox, Back Deck) We will not set up until payment has been made. NO EXCEPTIONS. You will receive a phone call, email or text message no later than the evening before your event with an estimated delivery time.
Please make sure the set up area is clear of any rocks, large sticks, sharp objects, excessive grass clippings, and/or doggie traps. Please ensure that there is a clear path from the street all the way to your set up area. No vehicles in the driveway! We are trying to limit contact as much as possible so please have your gate open for us and your animals inside.
Remember this is for household members only!! We will not be held responsible or liable if you receive a ticket by not following the rules set in place by the government of Ontario. Residents in Ontario are currently not permitted to gather in groups of more than five people.
Q: What happens if it rains?
A: If the weather turns bad, there is no fee to cancel as long as you inform us before we load up our trucks. Depending on how busy we are sometimes we have to load up the night before. If you were required to pay a deposit, the deposit amount will be saved as a rain check available for credit within 1 year, in your name. Once we have set up, we have to pay our employees for their hard work and therefore we require full payment regardless of use.
Note: Unless the weather is so bad as to risk our equipment, we leave the decision up to you since your area might not be affected by weather conditions as much as another. Our main safety concern is wind. When winds go higher than approx. 25 km, jumps become unsafe regardless of our tie down methods.
Q: Does the price include set up and delivery?
A: We provide free delivery service to the communities of Brantford, Brant County, Paris, Burford, St. George, Mt. Pleasant, Ohsweken, New Credit and Six Nations. While we do deliver to areas outside those communities we do have a delivery fee based on specific location. If you have any questions on delivery fees or your specific location availability, please visit our Delivery Area page for more info. You can also call us at (519) 900-5062 and we will be happy to assist you. Prices include set up, cleaning the units on-site and take down.
Q: Does the standard 6 hour rental time include your set up time?
A: No. We arrive early to set up so you get the entire rental time to play.
Q: When do you set up?
A: That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance.
Q: We've rented some really dirty bouncy castles from other companies in the past. Are they always that dirty?
A: No. We clean all units upon set up AND do a deep clean once a week so they are in perfect condition.
Q: Do we have to keep it plugged in the entire time?
A: Yes. The blower keeps air in the inflatable the entire time. Once unplugged, they deflate. That’s why we require an outlet within 50´ of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
Q: What payment types do you take?
A: E-Transfer, Cash or Credit Cards. If paying by cash, please have exact change as our drivers do not carry cash.
Q: What if we need to cancel?
A: All deposits are non-refundable. If cancellation occurs from inclement weather conditions, a rain check will be given. Rain checks will expire 1 year from the time they are given. No refunds will be made after the equipment has been delivered.
Q: Do you require a deposit?
A: Yes. Orders under $500 require a $50 deposit. Orders over $500 require a 50% deposit. Deposit payments are to be made with Credit Card or E-Transfer. We do not accept Cash for deposits. Your deposit comes off your final total
Q: Can we see a copy of your contract and safety rules?
A: Yes. There is a link in your receipt once you’ve ordered or you may contact our office.
Q: Are we responsible for the unit if it gets a tear or damaged in any way?
A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If, however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds, moving equipment, children taking in toys,) you will be responsible for all damages up to and including replacement of the unit/blower, etc which can cost thousands of dollars. We don’t want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
Q: If we need a generator can we use our own?
A: No. If you do not have enough power to run our equipment you will need to rent a generator from us. This is to make sure your party goes smoothly as not all generators are able to run our blowers. Only our equipment is to be plugged into our generators
Q: Do you have a minimum order amount?
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